Metro PCS 1-800 Phone Number – Customer Service Contacts

Metro PCS 1-800 Phone Number – Customer Service Contacts
3.2 (64%) 10 votes

Metro PCS 1-800 Phone Numbers.

List of official Toll-Free customer service phone numbers. Add a review or your complaint.


Customer Service Contacts: Metro PCS Phone Numbers.

What is the 1-800 phone number for Metro PCS?
Speak to a live person/real human in customer support in seconds.
We have compiled a list of working Toll Free 1-800 customer support phone numbers for Metro PCS.

Metro PCS Customer Service Phone Number: 1-888-863-8768 or 1-888-8metro8

Phone Line Hours: Mon-Sat 9am-7pm EST

Average Wait: 14 Minutes

Best time to Call: 9:00am

Speak to a Live Person/Human at Metro PCS:

When you are asked to enter your number, press “0”.

Then press “0” again.

When the talking starts, press “0”.

When the talking starts, press “0”.

When asked to enter information, press “0”.

When asked to enter information, press “0”.

You should now get through to a human representative.
Metro PCS Live Chat: No Live Chat available at this time.

Metro PCS Customer Service Email Address: No email address available.

Metro PCS Support on Twitter: @MetroSupport

Metro PCS on Facebook:

Metro PCS Customer Service Webpage: Metro PCS Contact Us

Alternative Metro PCS Customer Service Phone Numbers.

Customer Service Phone Number: 1-888-8metro8 (863-8768) or dial 611 from your MetroPCS phone
24 hours a day, 7 days a week.

Metro PCS Make a Payment: 1-888-8metro8 (863-8768) or dial *99 from your MetroPCS phone
24 hours a day, 7 days a week.

Metro PCS Mail-in Rebates: 1-800-999-6389
7am – 7pm, Central Time, Monday – Friday

Metro PCS Premium Handset Protection: 1-866-862-3397
24 hours a day, 7 days a week

Metro PCS Postal Mail Address.


PO Box 5119
Carol Stream, IL 60197-5119

Write your service account number on your check.

General Mail Address:

PO Box 601119
Dallas, TX 75360
Automated Phone Transcript.

When calling the Customer Support number, you will hear the following automated respons. Take note of the options, especially which key to press in order to speak to a live person (if available).

  • Thank you for calling Metro PCS, the Metro PCS terms and conditions of service may be found on Your call may be recorded to improve quality.
  • Let’s get started, say make a payment, troubleshooting tips, my phone or tablet or my account.
  • If you don’t have an account with us right now say getting started with metro or you say operator at any time.
    • Make a payment
      • You’d like to pay over the phone right?
      • Yes
      • Alright as usual, there is a two dollar charge for that. You can also pay for free with the my metro app on your phone or online at One minute.
      • Welcome to the metro PCS automated system. You can use this system to make a service payment with the following payment method, MasterCard, Visa or American Ex credit cards as well as most debit or ATM cards. So which of these would you like to do today?
      • Say pay my monthly service or if your call is for another reason say something else.
      • Pay my monthly service.
      • If you are making a payment for your monthly service today please note that you will be charged two dollars and zero cents service fee unless your payment is with a Metro PCS payment card.
      • To get started go ahead and say your ten digit phone number. Please say or enter your ten digit phone number.
    • Troubleshooting
      • Which of these are you having trouble with, connecting to the Metro PCS network or the internet, making or receiving calls, a feature or a service or a payment, you can also say “I need to reset my voicemail pin” or say “It’s none of those”.
      • It’s none of those.
      • Here are the other areas where I can help, you can say “Billing and payments, voicemail help, nationwide coverage, international calling or my phone or tablet” and you can say “It’s also none of those”.

More Information:

MetroPCS 1-800 Phone Number @ – 2018

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9 Reviews on "Metro PCS 1-800 Phone Number – Customer Service Contacts"

newest oldest most voted
david daniel
david daniel

I have been trying like mad to pay my bill both online and by phone. Neither will allow me to do so meaning my service will probably be cut off at midnight through no fault of my own. Probably time to find another provider. What ever happened to the concept of customer service?

ralph m. james
ralph m. james

Very POOR customer service, and I have not received the $100. that they advertised as a sign up bonus, although I have paid for their services for the past 3+months…feel free to contact me @ mickeyjamesmusic….and NO 1-800 number available to contact them…Their regular number gets a busy signal when called..What kind of company is this? Lets talk…and send me your recommendations for dependible other companies…thanx


my phone goes off to emergency calls only 3 or 4 times a day I HAVE reported it half a dozen times it is very proper service. customer service says oh it is your phone. well it is a new phone so do not tell me that. I WILL WHEN I can get time go to a different a company that cares about their customers and fix the problem. so I am very very not happy with METRO AND THE SERVICE I get


Metro pcs don’t have a search bar. Put a search bar in your website metro pcs and fix it right now!

deana brown
deana brown

700 is dumb time to end cust svc. shld be 11 or so when pp arent busy. i used to work at att cust svc n they were open till 11 or so. very disappointed cant resolve my ph issue tonite.

R. Cav
R. Cav

Lousy customer service. They said my Australian phone would not work Google Map in the USA and sold me a Samsung saying I can have my phone unlocked in Australia when I get back. It may have been all I needed was a local sim card which I asked for in the first place.
That may or may not have been a lie, but the point is I have sent emails and rang the contact number so many times all to no avail to have the Samsung unlocked. Their customer service agent never told me about their unlocking policy. I needed to operate Google Map for the one month I was in the USA for.

dana ruzicka
dana ruzicka

so for the INCONVENIENCE of not being able to pay my bill ONLINE. I was CHARGED an EXTRA $3.00. Plus 40 minutes of my time. Go back to the old way of paying bill on line. Was also inconvenienced trying to pay for 1 hour on line. Which do NOT work.

Bridget R Terrell
Bridget R Terrell

Thus is the second cellphone that has been hacked! They charge for prayerlines and have illega apps on our phones that can, not only steal our money but keep constant track off our location. This behaviour violates all of our rights! 314_203_2733 was hacked for a year! I opened another account on the 6th of September and a mason leaked my number and name via text message before I left the store @4517 Delmar!

Bridget R Terrell
Bridget R Terrell

Is anyone else getting customer service reps from the Philippines?

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