Metro PCS 1-800 Phone Number – Customer Service Contacts

Last Updated on December 15, 2020 by Admin Staff

Metro PCS 1-800 Phone Numbers.

 

Customer Service Contacts: Metro PCS Phone Numbers.

What is the 1-800 phone number for Metro PCS?
Speak to a live person/real human in customer support in seconds.
We have compiled a list of working Toll Free 1-800 customer support phone numbers for Metro PCS.

Metro PCS Customer Service Phone Number: 1-888-863-8768 or 1-888-8metro8

Phone Line Hours: Mon-Sat 9am-7pm EST

Average Wait: 14 Minutes

Best time to Call: 9:00am

Speak to a Live Person/Human at Metro PCS:

When you are asked to enter your number, press “0”.

Then press “0” again.

When the talking starts, press “0”.

When the talking starts, press “0”.

When asked to enter information, press “0”.

When asked to enter information, press “0”.

You should now get through to a human representative.
Metro PCS Live Chat: No Live Chat available at this time.

Metro PCS Customer Service Email Address: No email address available.

Metro PCS Support on Twitter: @MetroSupport

Metro PCS on Facebook: www.facebook.com/MetroPCS

Metro PCS Customer Service Webpage: Metro PCS Contact Us

Alternative Metro PCS Customer Service Phone Numbers.

Customer Service Phone Number: 1-888-8metro8 (863-8768) or dial 611 from your MetroPCS phone
24 hours a day, 7 days a week.

Metro PCS Make a Payment: 1-888-8metro8 (863-8768) or dial *99 from your MetroPCS phone
24 hours a day, 7 days a week.

Metro PCS Mail-in Rebates: 1-800-999-6389
7am – 7pm, Central Time, Monday – Friday

Metro PCS Premium Handset Protection: 1-866-862-3397
24 hours a day, 7 days a week

Metro PCS Postal Mail Address.

Payments:

MetroPCS
PO Box 5119
Carol Stream, IL 60197-5119

Write your service account number on your check.

General Mail Address:

MetroPCS
PO Box 601119
Dallas, TX 75360
Automated Phone Transcript.

When calling the Customer Support number, you will hear the following automated respons. Take note of the options, especially which key to press in order to speak to a live person (if available).

  • Thank you for calling Metro PCS, the Metro PCS terms and conditions of service may be found on Metropcs.com. Your call may be recorded to improve quality.
  • Let’s get started, say make a payment, troubleshooting tips, my phone or tablet or my account.
  • If you don’t have an account with us right now say getting started with metro or you say operator at any time.
    • Make a payment
      • You’d like to pay over the phone right?
      • Yes
      • Alright as usual, there is a two dollar charge for that. You can also pay for free with the my metro app on your phone or online at mymetropcs.com. One minute.
      • Welcome to the metro PCS automated system. You can use this system to make a service payment with the following payment method, MasterCard, Visa or American Ex credit cards as well as most debit or ATM cards. So which of these would you like to do today?
      • Say pay my monthly service or if your call is for another reason say something else.
      • Pay my monthly service.
      • If you are making a payment for your monthly service today please note that you will be charged two dollars and zero cents service fee unless your payment is with a Metro PCS payment card.
      • To get started go ahead and say your ten digit phone number. Please say or enter your ten digit phone number.
    • Troubleshooting
      • Which of these are you having trouble with, connecting to the Metro PCS network or the internet, making or receiving calls, a feature or a service or a payment, you can also say “I need to reset my voicemail pin” or say “It’s none of those”.
      • It’s none of those.
      • Here are the other areas where I can help, you can say “Billing and payments, voicemail help, nationwide coverage, international calling or my phone or tablet” and you can say “It’s also none of those”.

More Information: www.metropcs.com/metro/support/contactUs.jsp

MetroPCS 1-800 Phone Number @ 1800PhoneNumbers.org – 2020

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ralph m. james
ralph m. james
4 years ago

Very POOR customer service, and I have not received the $100. that they advertised as a sign up bonus, although I have paid for their services for the past 3+months…feel free to contact me @ mickeyjamesmusic @yahoo.com….and NO 1-800 number available to contact them…Their regular number gets a busy signal when called..What kind of company is this? Lets talk…and send me your recommendations for dependible other companies…thanx

deana brown
deana brown
4 years ago

700 is dumb time to end cust svc. shld be 11 or so when pp arent busy. i used to work at att cust svc n they were open till 11 or so. very disappointed cant resolve my ph issue tonite.

faye
faye
4 years ago

my phone goes off to emergency calls only 3 or 4 times a day I HAVE reported it half a dozen times it is very proper service. customer service says oh it is your phone. well it is a new phone so do not tell me that. I WILL WHEN I can get time go to a different a company that cares about their customers and fix the problem. so I am very very not happy with METRO AND THE SERVICE I get

R. Cav
R. Cav
4 years ago

Lousy customer service. They said my Australian phone would not work Google Map in the USA and sold me a Samsung saying I can have my phone unlocked in Australia when I get back. It may have been all I needed was a local sim card which I asked for in the first place.
That may or may not have been a lie, but the point is I have sent emails and rang the contact number so many times all to no avail to have the Samsung unlocked. Their customer service agent never told me about their unlocking policy. I needed to operate Google Map for the one month I was in the USA for.

dana ruzicka
dana ruzicka
4 years ago

so for the INCONVENIENCE of not being able to pay my bill ONLINE. I was CHARGED an EXTRA $3.00. Plus 40 minutes of my time. Go back to the old way of paying bill on line. Was also inconvenienced trying to pay for 1 hour on line. Which do NOT work.

Bridget R Terrell
Bridget R Terrell
3 years ago

Thus is the second cellphone that has been hacked! They charge for prayerlines and have illega apps on our phones that can, not only steal our money but keep constant track off our location. This behaviour violates all of our rights! 314_203_2733 was hacked for a year! I opened another account on the 6th of September and a mason leaked my number and name via text message before I left the store @4517 Delmar!

Twylla Talley
Twylla Talley
2 years ago

I switched from Boost to Metro just for a free phone and I wish I hadn’t. Every morning now for 2 days my phone goes out I can’t call out and my texts won’t go it says cellular network not available I have called the number 8888638768 it is a recording and she says she can’t transfer me for two days I have called well my phone eventually comes back on I have paid my bill but not good service I like my phone but not pleased with the service I’m sorry I switched. please I need to speak with a person. then she says she can’t find my number she is really pissing me off. I just want to switch back because Boost did treat me good. I guess I should have paid for another phone and stayed with Boost. An unsatisfied customer.

Jeff Jones
Jeff Jones
2 years ago

customer service not available. cant call either.

david daniel
david daniel
4 years ago

I have been trying like mad to pay my bill both online and by phone. Neither will allow me to do so meaning my service will probably be cut off at midnight through no fault of my own. Probably time to find another provider. What ever happened to the concept of customer service?

Bridget R Terrell
Bridget R Terrell
3 years ago

Is anyone else getting customer service reps from the Philippines?

Derrick Shafer
Derrick Shafer
2 years ago

The same thing happened to me, as David Daniel stated in the reference he named below. My payment was due today and cyberdine systems informed me that it wasn’t due to tomorrow; 3/30/2020. How can I trust a terminator to answer the phone? I cannot get anyone on the phone at my local MetroPcs,or any Live person to speak to me about my payment; etc. I can be reached at (714) 353xxxx.

marzetta boger
marzetta boger
2 years ago

I am marzetta boger i need my mobile phone unlock please. contact me at 704-992-xxxx
thank you

shawn moran
shawn moran
2 years ago

I have been trying to speak to someone , I WANT my phone to be released. To be unlocked.

Rachelle A Noyes
Rachelle A Noyes
1 year ago
Reply to  shawn moran

Give my phone back madie schwab

Mari Toledo
Mari Toledo
2 years ago

I am having a problem with my hotspot I try and try to reach metro and cannot. when I dial 611 it just goes in circle processing and does not go through. Cannot reach anyone.

Jeff Jones
Jeff Jones
2 years ago

no phone calls go thru. No internet service. WHY?????

Kathleen Heller
Kathleen Heller
2 years ago

customer service is horrible, have not been ableto get through because my phone is not receieving calls and i am waiting for a oygen deliver, service is not dependable 267-891-9901, I will be switching when the stores open

Ernestine
Ernestine
1 year ago

You can always switch over to T-Mobile they’re having plenty of cells buy one phone get one phone free they got a lot of stuff going on right now to check out the new stuff for the New Year’s hey I’m with T-Mobile and I’ve been with them for over 17 years and I’m loving it and at least you’ll be building your credit up and making good history is it New Year time to build a credit up good you don’t have to be worried about your phone number disconnected and if you have bad credit they don’t care they still give you a phone and help you build your credit T-Mobile yeah when you get them you build your credit up that’s why I told you should switch over to T-Mobile … what are you waiting for switch over to T-Mobile and no I do not work for them I just love being a part of their family

Shelly Scott
Shelly Scott
1 year ago

I need a real customer service agent please

Kenneth
Kenneth
4 years ago

Metro pcs don’t have a search bar. Put a search bar in your website metro pcs and fix it right now!

Carolyn Pritchard
Carolyn Pritchard
1 year ago

Hello my name is Carolyn Pritchard and I’ve been trying to get ahold to the rep that sold me this phone he said there would not be I forget what it’s called a charge to activate my phone and I was charged $45 why is this I’m due a refund

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